Ilaria Migliaccio

Executive Assistant of Chief Operating Officer & ESG Coordinator / Pellicano Hotels:
Ccoordinate multi-property operations, standardize quality procedures, and lead process digitalization to support the group’s strategic growth.
Manage guest complaints and critical operational issues in the absence of hotel directors, while supervising supplier relationships and producing data-driven reports for the board.
represent the group in public presentations and university/business events, communicating operational strategies and achievements.
Developed and implement the group’s ESG program, including preparing key documents such as the Code of Behaviour, Purchasing Policy, ESG Report, Consumption Monitoring system, Calculating Scope 1,2 & 3, alligning operational procedures to the ESG principles.